Shipping & Return Policy
Shipping Policy
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: Delivery takes 5-12 business days, depending on your location.
- Shipping Costs: Calculated at checkout based on destination and shipping method.
- Tracking: A tracking number will be provided once your order ships.
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We are not responsible for delays caused by customs, weather, or carrier issues.
Return Policy
- We want you to love your purchase. If you're not satisfied, we offer easy returns.
- Return Window: Returns are accepted within 90 days of delivery.
- Item Condition: Must be unused, unwashed, and in original packaging with tags attached.
- Non-Returnable Items: Final sale items, gift cards, and undergarments for hygiene reasons.
Refunds & Exchanges
- Refunds are processed within 5-7 business days after receiving the item.
- Shipping fees are non-refundable.
- Exchanges are available for size or color issues within 14 days of delivery.
Return Shipping
- Customers cover return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
How to Start a Return
1. Email us at [contact@svelteluxe.com] with your order number and reason for return.
2. Wait for approval and return instructions.
3. Ship the item back to the provided address.
For any questions, contact us at [contact@svelteluxe.com].